Terms & Conditions

General

  • Prices quotes shall be on a Per Pax basis for the menu only.

  • Tables, Chairs and Table cloths shall be provided for buffet setup by the organizer (We will provide the ‘skirting’ for the food display buffet table only).

  • Booking/Reservation fee of 50% is required to reserve the event date.

  • Flexible with last minute requests and orders.

  • We maintain utmost professionalism with our customers.

  • Prices may vary based on menu selections and no. of pax.


Service Surcharges

  • Additional Waiter charges would be RM60.00 per waiter.

  • A Chef on-site would incur additional charges of RM70.00 per Chef.

  • An Overtime charge shall apply at RM20.00 per hour per staff, after the 4th hour.

  • Surcharge on Menu prices applies for orders below 30 pax.


Handling Charges

  • Handling charge applies for event not within Klang Valley.

  • Reasonable additional Mileage charges shall apply for functions outside the Selangor and Kuala Lumpur.

  • Transport & Service charges shall apply for orders with less than 150 pax.


Payment

  • A payment of 80% shall be made upon Event Order confirmation and the balance is to be fully settled before the function date.

  • All Cash Payments are to be directly deposited accordingly as per the invoice and proof of payment is to be sent to our email info@madamleelas.com or WhatsApp to 010 4229 600.


Cancellations

  • Cancellation of order will be accepted at least 3-working days prior to the function.

  • All cancellation after confirmation will attract an Administrative charge of RM200.00 or 20%, whichever is higher.

  • Cancellation with less than 24 hours notice shall attract 50 % of the menu price as Cancellation Charges.


Disclaimers

  • The Company shall not be responsible for any shortcoming if the guests turn out to be more than the confirmed number of pax ordered.

  • The Company shall not entertain any complaints or claims if the food turned bad due to delay from the confirmed serving time.

  • All functions are limited to maximum of 3 hours from setup time for breakfast, lunch or high tea and 3 hours or before 10 p.m. for dinner. Overtime charges at RM 20.00 per hour per person apply for additional hours.

  • Any changes requested in the confirmed menu less than 36 hours from the function date will not be entertained